Subscriptions

Subscription Management

Manage your RunnerHub subscription from Dashboard → Billing.

Current Plan

View Your Plan

Your current plan is displayed at the top of the Billing page, showing:

• Plan name (Free, Pro, Business, or PAYG)
• Billing cycle (monthly)
• Next billing date
• Current usage (minutes or percentage of monthly allotment)

Upgrading Your Plan

Upgrade to a Paid Plan

If you’re currently on the Free tier:

1. Go to Billing
2. Click Upgrade on your current plan card
3. Choose a plan:
   • Pay-As-You-Go — $0.055/min (no monthly commitment)
   • Pro — $149/month (5,000 min included)
   • Business — $299/month (unlimited minutes)
4. Enter payment details (processed by our payment provider)
5. Review and confirm
6. Upgrade takes effect immediately

Upgrade Between Paid Plans

If you’re on PAYG and want to upgrade to Pro or Business:

1. Go to Billing
2. Click Upgrade on a higher-tier plan card
3. Confirm the upgrade
4. Upgrade takes effect immediately
5. Your billing cycle may adjust based on the new plan

Tip

Upgrading is instant—you’ll have access to new features and higher limits right away.

Downgrading Your Plan

Caution

Downgrading to a lower tier may limit your access to features. Review the plan comparison to understand what you’ll lose.

Downgrade Timing

• Downgrades take effect at the end of your current billing period
• You retain full access to your current plan until the period ends
• Your next bill will be at the lower tier’s rate

Downgrade Process

1. Go to Billing
2. Click Downgrade on a lower-tier plan card
3. Review what you’re losing (e.g., team creation, higher timeouts)
4. Confirm the downgrade

After the current period ends, your plan automatically switches.

Billing Cycle

Monthly Billing

• Charged on the same day each month
• For example: if you sign up on the 15th, you’re billed on the 15th of each month
• Pro: $149/month
• Business: $299/month

PAYG Billing

• Billed monthly based on actual usage
• Invoiced at the end of the month for minutes used
• No fixed monthly cost—you pay only for what you use

Cancellation & Refunds

Cancel Your Subscription

To cancel your subscription:

1. Go to Billing
2. Click Downgrade on the Free plan card
3. Confirm the downgrade
4. Your subscription cancels at the end of the current billing period

What Happens After Cancellation

• Your account reverts to the Free tier
• You immediately lose access to:
  • Team creation
  • Code signing features
  • Higher minute allocations
  • Longer build timeouts
  • Priority support
• Existing workspaces and apps are preserved
• You can reactivate a paid subscription anytime

Refund Policy

• Monthly billing: No refunds issued for partially used months
• PAYG: No refunds—you pay only for minutes used

Refunds are handled on a case-by-case basis through support — contact support@runnerhub.net for special circumstances.

Restart a Cancelled Subscription

If you cancelled a subscription and want to reactivate:

1. Go to Billing
2. Click Upgrade Plan (available because you’re on Free)
3. Choose your plan
4. Complete payment
5. Subscription reactivates immediately

Note

Reactivating is quick—you don’t need to reconfigure anything. All your workspaces, apps, and team members are preserved.

Team Billing

Who Pays?

• The workspace owner is billed for the subscription
• All team member actions (reruns, new builds) consume minutes from the owner’s plan
• Team members don’t need their own subscription

Free Users on Teams

• Free users can be invited to teams owned by paid users
• Their actions are billed to the workspace owner
• They don’t need to upgrade to participate in teams

Downgrading with Active Teams

When the workspace OWNER downgrades to Free:

• All teams are automatically deactivated
• Team members lose access to the workspace until the owner re-upgrades
• Team data (members, roles, history) is preserved — not deleted
• Re-upgrading to PAYG or higher reactivates all teams instantly with members intact
• Pending invitations are not auto-cancelled, but cannot be accepted while teams are inactive

Billing Scenarios

Scenario 1: Growing Startup

1. Start on Free tier (500 min/month)
2. Usage grows to 3,000 min/month → upgrade to Pro ($149/month)
3. Team grows to 5 developers → add team members as MEMBERs
4. Usage hits 8,000 min/month → upgrade to Business ($299/month)

Scenario 2: Indie Developer

1. Free tier testing (500 min/month)
2. Need teams and signing → upgrade to PAYG ($0.055/min)
3. Usage averages 2,000 min/month ($110/month) → stays on PAYG

Scenario 3: Large Enterprise

1. Multiple workspaces (unlimited on Business)
2. 15+ team members across multiple workspaces
3. Unlimited minutes with Business plan
4. 3 concurrent builds included

Troubleshooting

Q: Why was I charged unexpectedly? A: Check your plan type. PAYG charges for every minute. Pro charges monthly regardless of usage. Check your invoices for breakdown.

Q: Can I change my billing date? A: Not through the dashboard, but contact our support team. We can adjust your billing date if needed.

Q: What if my payment fails? A: You’ll receive an email with instructions. Update your payment method immediately to avoid service interruption.

Q: Do I need to provide tax information? A: Our payment provider handles tax/VAT collection based on your location during checkout.

Q: Can I get an invoice for accounting purposes? A: Yes, download PDFs from Billing → Invoices.